General Terms & Conditions
General Terms & Conditions of Scars & Stars B.V. operating under the artist name YVESKE
1. Scope of Application
These General Terms and Conditions (GTC) govern all transactions between Scars & Stars B.V. and its customers, who purchase products or services through the online presence of the artist name YVESKE.
2. Contractual Agreement
The contract is concluded with Scars & Stars B.V. The presentation of our products online is a non-binding invitation to you to order products. By submitting your order, you make a binding offer to conclude a purchase contract. You will receive an acknowledgment of receipt of your order by email. However, the purchase contract is only concluded when we expressly confirm the acceptance of your offer via email or by shipping the goods.
3. Delivery Conditions
Delivery of products will be made to the address specified by the customer, with shipping fees applicable as displayed at checkout. Since products are largely made to order, delivery times may vary, and specific information will be provided with the order confirmation. International customers are responsible for any customs duties or taxes.
4. Payment
Payment can be made via credit card, PayPal, or iDEAL. Payment must be completed at the time of purchase. Given the custom nature of many of our products, payment confirms the start of production.
5. Property Rights
The products remain the property of Scars & Stars B.V. until full payment is received.
6. Warranty
The statutory warranty rights apply. Any additional guarantees will be specified in the product description if applicable.
7. Liability
Liability for damages caused by slight negligence is excluded, except for damages resulting from injury to life, body, or health, or breaches of essential contractual obligations. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely.
8. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which consumers can find at http://ec.europa.eu/consumers/odr/. Scars & Stars B.V. is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
9. Contact Information
For customer service inquiries, please contact us exclusively via email at hello@yveske.com. As products are largely made to order, cancellations are not possible once production has commenced.
10. Severability Clause
Should any provision of these terms be or become invalid, the validity of the remaining provisions shall not be affected. The parties will strive to replace an invalid provision with a valid provision that most closely reflects the economic intent and purpose of the invalid provision.
Cancellation Policy
Given that our products are largely made to order, we cannot accept cancellations once an order has been placed and production has commenced. We encourage customers to review their orders carefully before submission.
1. Scope of Application
These General Terms and Conditions (GTC) govern all transactions between Scars & Stars B.V. and its customers, who purchase products or services through the online presence of the artist name YVESKE.
2. Contractual Agreement
The contract is concluded with Scars & Stars B.V. The presentation of our products online is a non-binding invitation to you to order products. By submitting your order, you make a binding offer to conclude a purchase contract. You will receive an acknowledgment of receipt of your order by email. However, the purchase contract is only concluded when we expressly confirm the acceptance of your offer via email or by shipping the goods.
3. Delivery Conditions
Delivery of products will be made to the address specified by the customer, with shipping fees applicable as displayed at checkout. Since products are largely made to order, delivery times may vary, and specific information will be provided with the order confirmation. International customers are responsible for any customs duties or taxes.
4. Payment
Payment can be made via credit card, PayPal, or iDEAL. Payment must be completed at the time of purchase. Given the custom nature of many of our products, payment confirms the start of production.
5. Property Rights
The products remain the property of Scars & Stars B.V. until full payment is received.
6. Warranty
The statutory warranty rights apply. Any additional guarantees will be specified in the product description if applicable.
7. Liability
Liability for damages caused by slight negligence is excluded, except for damages resulting from injury to life, body, or health, or breaches of essential contractual obligations. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely.
8. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which consumers can find at http://ec.europa.eu/consumers/odr/. Scars & Stars B.V. is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
9. Contact Information
For customer service inquiries, please contact us exclusively via email at hello@yveske.com. As products are largely made to order, cancellations are not possible once production has commenced.
10. Severability Clause
Should any provision of these terms be or become invalid, the validity of the remaining provisions shall not be affected. The parties will strive to replace an invalid provision with a valid provision that most closely reflects the economic intent and purpose of the invalid provision.
Cancellation Policy
Given that our products are largely made to order, we cannot accept cancellations once an order has been placed and production has commenced. We encourage customers to review their orders carefully before submission.